DELIVERY

ALL DELIVERIES ARE DELIVERED TO THE UK ONLY AT THIS TIME.

DUE TO THE CURRENT CLIMATE ORDERS WILL BE SENT OUT MONDAY TO THURSDAY... PLEASE ALLOW 1-4 DAYS FOR DELIVERY.

(WE DO NOT POST ON BANK HOLIDAYS AS THESE AREN’T CLASSED AS WORKING DAYS) 

****POSTAL STRIKES ARE DUE OVER THE COMING DAYS/WEEKS AND THIS COULD DELAY YOUR PARCEL. PLEASE ORDER IN PLENTY OF TIME TO AVOID DISSAPOINTMENT OR DM US TO ARRANGE A LOCAL COLLECTION/CLICK AND COLLECT. AS BELOW STATES THIS WILL NEED TO BE PRE-ARRANGED.

1st Royal Mail Signed For/or Courier for local delivery 

(Aim for 1-4 days)

Valid Monday-Thursday on orders placed BEFORE 2PM (sent to you via Royal Mail 1st  class signed for/or Courier for local delivery)£3.99.

Orders placed after 2pm on Thursday or any other time FRIDAY AND WEEKENDS will be processed on the next working Monday (unless a bank holiday then a Tuesday).

For local courier delivery you may receive a message asking where we can leave the parcel if you aren’t going to be home i.e with a neighbour or side gate. (A signature is not required if you give these instructions, but the liability of a missing item then lies with yourself if you agree to this service). 

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW, Highlands and Islands of Scotland.

Please note the following areas may take 5-7 working days-Channel Islands, IOM, IOW, Highlands & Islands of Scotland, Shetlands.

Insurance- Shimmer Hut insures each purchase from the time of dispatch to the point that it has been delivered to you. Once you have confirmed receipt of delivery by means of a signature then the responsibility of your purchased goods is then passed to you.

If you purchase an item that you are not the recipient of (for example a gift) and have addressed it to someone other than yourself, then you accept that proof of a signature at the stated delivery address is evidence of delivery to your specified recipient and the transfer of responsibility still becomes yours.

COLLECTION FOR PRE-ARRANGED APPTS-This is a service for local customers. There is no charge for this service , however you will need to contact us and have an agreed time and slot (these are very limited) before ticking this option at checkout. This is NOT a service we can guarantee. Saturdays 10am to 12.30pm please contact us to arrange a time for social distancing purposes! (This time slot may change each week so please confirm your appt-alternatively please pay £3.99 for delivery at checkout).

*PLEASE CONTACT US IF YOU NEED AN ITEM TO BE WITH YOU THE NEXT DAY-SPECIAL DELIVERY CAN BE OFFERED AT AN ADDITIONAL COST-ALTHOUGH WE ARENT WIDELY OFFERING DURING THE CURRENT CLIMATE* DM for more info.....£10

RETURNS

PLEASE CONTACT US IF YOU HAVE MISPLACED YOUR RETURNS FORM AT SHIMMERHUT@AOL.CO.UK OR FOR ANY OTHER QUERY ON YOUR ORDER OR VIA OUR DM MESSAGING SERVICE ON INSTAGRAM OR FACEBOOK.

PLEASE ENSURE ALL FIELDS OF YOUR RETURN FORM ARE FILLED OUT FULLY AND CORRECTLY AS THIS COULD CAUSE DELAY ON YOUR REFUND. (SKU/STYLE NO. CAN BE FOUND ON THE PRICE TAG OR ON THE WEBSITE ABOVE THE ITEM PURCHASED). ORDER NUMBER NO. WILL BE FOUND ON YOUR SHIMMER HUT CONFIRMATION EMAIL (PLEASE CHECK JUNKMAIL IF CANT BE FOUND).

TO RETURN YOUR ITEM YOU SHOULD MAIL YOUR ITEM TO THE BELOW ADDRESS...

(PLEASE NOTE YOU WILL BE RESPONSIBLE FOR YOUR OWN SHIPPING COSTS FOR RETURNS).......We recommend sending by Royal Mail signed for service or special delivery for your own protection. Please note we cannot accept responsibility for any product that is not received in our returns address below so please retain your proof of return, so you can dispute delivery with the courier used. For example if you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return.

RETURNS ADDRESS-

SHIMMER HUT

1 VAN DYCK CLOSE

BASINGSTOKE

HAMPSHIRE

RG213QJ

****Christmas Policy-Anything purchased in December has an extended returns date which will end on 10th January 2023/or 14 days from the day you purchased from us- if this passes the 10th January 2023! *******

Our normal policy lasts 14 days. If 14 days have gone by since your purchase unfortunately we cant offer you a refund.

All SALE items are non refundable.

Items are fully checked and photographed when leaving the boutique so we are confident your item will be perfect when you receive it, however in the unlikely event the item is faulty please contact us via shimmerhut@aol.co.uk or our contact page via the website and we will get back to you ASAP go resolve the issue.

TO BE ELIGIBLE FOR A RETURN, your item must be unused and in the same condition that you received it. It must also be in the original packaging and labels attached (Not removed).* Items will not be refunded if traces of perfume/makeup/faketan/deodorant or strong cigarette smells are present and/or if we believe the item has been washed or worn.

We CANNOT accept products back where the seals/labels have been removed/tampered with or which are in a condition which indicates the product may have been used, unless faulty. For this reason, we also reserve the right to withhold refunds until we have been able to verify that the product is unused. The Consumer Contracts Regulations 2014 states "consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons". If the buyer removed hygiene deals against instructions to the contrary,  they are likely to be deemed to have 'accepted' the goods and are not entitled to a refund or to cancel the contract.

*JEWELLERY/MAKEUP AND HAIR PRODUCTS CANNOT BE RETURNED FOR HYGIENE REASONS.

* SWIMWEAR & UNDERWEAR MUST HAVE ORIGINAL HYGIENE STICKERS IN PLACE FOR A REFUND AS WELL AS BEING IN THE SAME CONDITION IT WAS SENT TO YOU (AS ABOVE).

EXCHANGES- 

We DO NOT accept exchanges as customers can obtain a replacement item quicker by placing a new order and returning the original one for a refund, which we endeavour to process within five working days of receipt. However your payment card provider may take up to five working days further to credit your account.